Frequently Asked Questions

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We are located inside of Lemonade Fit at 1420 S Mint St Suite O. 

Off of Mint St, you will turn onto Winona St. There is a sign for Obedient K9 Training right where you turn. Then drive all the way to the back of the parking lot. We are the last suite on the end.

Each session is approximately 55-60 minutes. At times, an initial evaluation may take up to 75 minutes to ensure a thorough examination and initial treatment plan. Of course, we are sensitive to the demands of our clients busy lifestyles and can adjust as needed at patient's request.

Please wear athletic attire that will allow you to move easily and make it easy to see/access the area of the body to be assessed.

Ladies - shorts are recommended vs yoga pants for knee or hip assessments and a sports bra or tank top if we are treating the upper body.

You are welcome to change at the clinic and hang any clothes necessary.

No. In the state of North Carolina we have Direct Access which means you are not required to have a referral to be treated by a physical therapist.

If you already have one, that's fine too!

The Performance Lab is a private pay clinic which means we accept payment at the time of your appointment.

WHY? The burden of billing and accepting insurance requires most in-network clinicians to see 3-4 patients at a time which means a majority of the care is delegated to assistants or aides which requires increased frequency of visits (2-3x per week) as well as decreased quality of care as the providers attention is split in many directions.

At The Performance Lab, you will receive 1 on 1, personalized, and detailed care for the duration of your appointment. This allows us to deliver higher quality care and better outcomes at a decreased frequency.

It is well established that private pay physical therapy produces results in fewer visits resulting in a lower overall cost to the consumer. This includes saving money but also TIME.

We offer full transparency on cost for each visit so there are no surprises or unexpected charges ever. See our "Services" page for details.

Absolutely. Submitting to your insurance company for reimbursement is pretty simple. Upon request, we can provide a superbill which will list all of the necessary information for your insurance company to determine reimbursement rate.

To check with your insurance company about out network benefits, just call the number on the back of your card. Reimbursement rates are unique to each plan and we cannot guarantee what they will be.

Yes! We accept HSA, FSA, credit cards, Venmo, or cash.